Job Title

Support Analyst Developer

  • Position:
  • Salary: $45-50
  • Location:
  • Work Eligibility: USC, GC, GC-EAD, TN, H1, H4-EAD, OPT-EAD, CPT
  • Job ID: 08368
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Shivam 7 Kings Code

269 Active Positions

Job Description

This is a fantastic opportunity to get exposure to the financial services industry and next generation cloud technologies while using your existing core skills to solve challenges.

You will

• Respond to incidents raised by users and system issues through our ticketing systems.

• Gather detailed description, analyze, troubleshoot and work with customers in resolving issues.

• Use your working knowledge of SQL to analyze and troubleshoot data investigations, creating remediating SQL scripts were necessary.

• Use the CI/CD pipeline to handle point deployments providing tactical fixes.

• Be responsible for daily, monthly, and ad hoc data loads providing risk analytics for our numerous portfolios from various internal/external providers.

• Monitor daily batch operations critical to the Investment Risk process.

• Work with the technical and enterprise support teams to handle difficult tasks that need escalation.

• Create metrics of issues raised through the ticketing system.

• Use these metrics to improve service quality by studying, evaluating and redesigning processes that would reduce frequently occurring incidents.

• Suggest enhancements and work with the technical team on resolving frequently raised issues.

• Be involved in new technical improvements.

• Manage support documentation to ensure accuracy and relevance.

Core Skills

Investigative nature to help discover problems and patterns raised by customers and stakeholders.
Have a high interest and be highly focused and proactive to resolve issues.
Ability to understand complex technical architecture and functionality of the system.
Good communication and presentation skills.
Ability to work independently.
Possess strong SQL skills and exposure to Reporting tools.
Technical knowledge of the Microsoft DotNet platform, especially C#.
Experience working in a cloud environment preferably AWS.
Nice to haves

Experience with SSRS or similar.
Experience working in a cloud environment preferably AWS.
Knowledge of DataGrip.
Experience of CI/CD pipelines, or scripting deployments.