Job Description
Job Description
Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. You will be working with an agile team of engineers and will be encouraged to coach and mentor junior team members. You would be leading the few sub initiatives globally.
The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24×7 basis. This role requires level 3 support of the platform. We like our leaders to have a deep understanding in both technical and business domains.
The Expertise You Have
10+ years of experience in software engineering/development with a preferred degree in Computer Science
Skills that are good to have include: Oracle, GIT, Jenkins, Amazon Connect, networking, firewalls and load balancers as well as contact center application experience
Excellent JAVA development skills, including TDD (test driven development), CPU and memory profiling and GC tuning as well as experience with scripting languages: Perl, UNIX shell, etc.
Understand and follow approved project methodology for delivery of project efforts. This includes appropriate levels of communication, documentation, and development process adherence.
Performs and extends to development in the following technologies JAVA, AWS etc., understanding & experience with frameworks like spring and angular, solid understanding of REST principles and experience in design and development of RESTful services
Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
Define, champion, manage pace, and govern application architecture standards, tools, best practices, and related development methodologies You effectively address functional and quality goals of systems during design activities.
Strong leadership and organizational skills
Excellent communication and presentation skills with strong problem solving and analytical skills
Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
Apply appropriate approaches to assessing tradeoffs among architectural quality goals
Demonstrates the ability for developing, maintaining, application architecture pattern and cloud deployment patterns. Promote Micro service architecture to enable re-use, design for scale, stability, and operational efficiency of data/analytical solutions
Preferred Skills and Experience
Familiar with data communication protocols such as Web, telephony, and other protocols: HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP
Familiar with security protocols and best practices, including OAuth
Familiarity with Docker and container-based development and deployment practices
Experience with CI/CD pipelines and utilizing uDeploy and/or Ansible
Proficiency managing, configuring and tuning Linux operating systems
Ability to troubleshoot problems, perform dev unit testing/quality assurance, and support user acceptance testing to ensure successful project implementations. Provide the appropriate level of documentation and transition information for project efforts for application support and knowledge sharing as desired by methodology.
Experience supporting 24/7, continuous availability production environments
Skills that are good to have include: Oracle, GIT, Jenkins, Amazon Connect, networking, firewalls and load balancers as well as contact center application experience
The Opportunities provided in this role
Be responsible for the outcome by taking personal accountability for delivering strong results. Collaborate with others in a team-oriented, fast-paced environment. Create clean and testable code that can be used as an example to less experienced engineers. Question the way things are done, always seeking to improve the productivity of the team. Make the complex understandable. Solve sophisticated problems, not just detect them. You believe automation is key to produce high quality software at an increasingly faster pace. Passion and intellectually curiosity to learn new technologies and business areas. Translate architectural standards into application level design. Excellent facilitation, influencing and negotiation skills. Excellent communication skills, both through written and verbal channels. Excellent collaboration skills to work with multiple teams in the organization and understand when and how to escalate.