5 years minimum of consistent experience in IT Deskside/Desktop break/fix support, with at least 2 years in an enterprise type environment with 1000+ end users.
Excellent Windows 10 and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills.
Duties will include troubleshooting and repair of OS’s, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software and proprietary client applications, hardware issues for both PC’s and laptops (Client environment), PC/Laptop parts replacement down to the system board level, Apple iDevice support, imaging, data wiping, asset control, and detailed ticket documentation. New hire deployments, international travel laptop deployments, PC refresh deployments, and VTC and A/V meeting support, are also part of weekly duties.
Service Now ticket system experience a PLUS.
iDevice screen and battery replacement experience a PLUS.
Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills REQUIRED.
Must be able to work in a team environment and collaborate, excellent interpersonal skills required.
This is a high-volume ticket environment, with strict Service Level Agreements in place.
Must have reliable transportation, as travel to other sites within the area may be required.
Must be able to lift 30 lbs.