Job Responsibilities and Overview:
This role will be implementing and supporting clients with Veeva CRM or any other CRM on Salesforce.
Facilitate and guide the requirement definition workshop with the key client application users;
Lead requirement gathering efforts (Business Process/Business Requirements/Legacy Systems/Application Mapping) for Veeva;
Transform business requirements to clear and comprehensive functional specifications;
Optimize the application (Workflow/Configuration related optimization).
Responsible to develop custom Veeva components as and when required.
Be responsible for the testing of individual components developed.
Lead the deployment effort after production cutover.
Be responsible for post-production end-user support.
Provide technology leadership to developers, and advise managers and stakeholders, helping them understand the architectural vision.
Carry the overall responsibility for project documentation, including appropriate filing of documentation and retrieval mechanisms.
Documentation will include coding standards and quality processes.
Preferred Previous Experience:
At least five (4-5) years CRM experience, and ideally 2-3 years in Veeva
Strong knowledge of Life Science (Pharma) -Sales Business Process.
Extensive experience with Configuring and Developing custom objects, layouts, reports, CLM functions in Veeva platform.
Experienced in data analysis and migration of CRM data from legacy systems into Veeva;
Experienced in Force.com Apex Classes, Apex Triggers, Visual force, Force.com API.
Be able to analyze the CRM Data and develop data migration plans from legacy systems into Veeva platform.
Excellent communication skills, both written and verbal, to articulate concepts and ideas related to assigned projects and customer support;
Strong teamwork skills with the ability to work in cross-functional, global teams as well as independently.
SFDC Admin and Dev cert is preferred