They are calling them hybrid. At the moment they are working from home but the scope of the work is multiple years long so they imagine they’ll have to come back in the office at some point so they want people who are local to Boston.
Does not need HASTUS experience, Transit scheduling or some similar enterprise level software experience would be a major plus Crystal Reports and C# exposure are great because HASTUS is written in C#
Detailed Description of Services:
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. The MBTA’s core values are safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values.
The Application Analyst will perform application support, systems analysis and configuration, and system administration and maintenance in support of the HASTUS application, a transit scheduling and daily operations management application for the public transit industry.
HASTUS is a specialized application utilized for transit operations management. The application consists of an integrated suite of modules used for various functions across transit operations, including service planning & analysis, scheduling, employee work & vacation selection, workforce management, day-of-operation management and timekeeping for bus, light rail, and heavy rail operations.
This position will perform the following activities and examples, as well as other related tasks as the needs arise.
Duties & Responsibilities:
Provide 2nd level end-user support for troubleshooting application issues, including issues with functionality, environment configuration, and / or system integrations
Respond to and resolve or escalate application support tickets raised by end-users and / or system alerts, performing detailed documentation of troubleshooting steps and / or issue resolution
Escalate issues to internal technical teams (Server, Network, Database, etc.) and / or software vendor as needed.
Develop and maintain technical support documentation, including troubleshooting procedures, runbooks, and system configuration guides.
Perform user access provisioning, including new user account establishment and access permission updates
Perform system analysis and configuration, including definition of foundational data elements, versioning of data elements, and setup of application functional components
Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes
Schedule, monitor, and troubleshoot issues with batch processes.
Perform ad-hoc data queries
Provide content knowledge and clarifications to QA / Testing team regarding designed behavior of application to facilitate the creation of test scripts
Work any and all shifts and / or locations as assigned or directed. This may include shifts outside of regular working hours, including early mornings, late at night, and weekends.
Participate in the on-call support rotation, responding to emergencies a on a twenty-four (24) hour, seven (7) day per week basis while on-call.
Bachelor’s degree from an accredited institution with comparable experience in the fields of Computer Science, Information Technology, Business, or a related field.
Four (4) years of experience in application support, system analysis, and administration
Two (2) years to experience with scheduling and / or operations management applications
Experience in enterprise system and / or application administration
Experience with HASTUS or other transit scheduling & operations management applications (ex: Trapeze FX) strongly preferred
Demonstrated experience with ServiceNow or similar service management / ticketing system
Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and Teams
Effective organizational, analytical, multi-tasking, time management, and documentation skills
Excellent attention to detail
Strong interpersonal skills to interact with end-users and team members
Strong verbal and written communication and customer service skills
Ability to work effectively with a diverse workforce and end-user community
Direct work experience with transit scheduling or transit operations management applications, such as HASTUS or Trapeze FX
Experience or interest in the public transit or transportation industry
Experience with cloud platforms, such as Azure or AWS
Experience with industry-specific ERP applications